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Telemedicine
About Telemedicine
Telemedicine is the practice of caring for patients remotely when the provider and patient are not physically present with each other. This is achieved by using HIPAA compliant video-conferencing tools. This allows the patient to still receive the same quality of care from the comfort of their own home.
Info & Consent
HBH is offering telehealth services (THS) by telephone or secure online video conference. THS refers to any services provided to a patient via telephone or secure online video conferencing. THS is typically available only to patients located within West Virginia, the state in which our psychologists are licensed to practice.
There are some risks including:
- Session disruption or delay or communication distortion due to technical failures.
- Increased likelihood of misunderstanding as THS involves alternate forms of communication that may reduce visual and auditory cues.
- Your provider determining that THS is not an appropriate option.
- Limits to confidentiality in the event you choose to receive services in settings where others might overhear.
- Rare cases in which security protocols could fail.
Our providers work to reduce these risks by:
- Using the telephone as the primary means of providing THS.
- Utilizing secure videoconferencing software which is HIPPA compliant and suitable to the exchange of personal health information.
- Ensuring end-to-end encryption of the videoconference.
- Not recording, and asking that you will not record, the videoconference.
- Making sure that providers have received the appropriate training to make use of the videoconferencing software and engage in THS.
- Conducting, and asking that you conduct, THS only from a private location where you will not be overheard or interrupted.
- Asking you to use your own computer or device on a secure internet connection that is not publicly accessible, rather than on public or free Wi-Fi.
- Asking that you ensure your computer or device has updated and operating anti-virus software.
- Asking that you provide your location, information for at least one nearby emergency contact, and the name of the emergency room closest to your location. This allows our providers to contact these supports if you are in crisis or your counselor is unable to reach you.
Consent Form For Telemedicine Services:
Release Form For Telemedicine Services:
Before Your Appointment:
You will need a webcam or smartphone for video conferencing, and you will be provided instructions on how to use the video conferencing software. It is important to be in a quiet, private space that is free of distractions. Should there be technical problems with the video conferencing session, the most reliable substitute is to make contact by telephone. Make sure the provider has your current and correct contact information. Phone calls from this provider may show up as “unavailable.” If you experience technical problems and cannot make a videoconference connection, please contact this provider.
Contact Us
Phone:
Huntington
(304) 523-1142
amullins@hbhwv.com
Wayne
681-464-2001
rblankenship@hbhwv.com
If you have any emergency need, simply call our 24 hour line at Huntington
Your personal case manager will ensure that you receive the best possible care.
Call Now
(304) 523-1142
Contact Details
Address:
Huntington Location
1415 6th Ave,
Huntington, WV 25701
Wayne Location
11713 Route 152, Suite 1
Wayne, WV 25570
Phone:
Huntington
(304) 523-1142
amullins@hbhwv.com
Wayne
681-464-2001
rblankenship@hbhwv.com
Business Hours
Huntington:
Mon – Fri 8:00am-8:00pm
Sat – Sun Closed
Phone Answered 24/7
Walk-In Sick Clinic: Tues & Thurs 8:00am-4:30pm
Wayne: Walk-ins Accepted
Mon – Fri 8:00am-4:30pm
Sat – Sun Closed
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